IT: Support or Strategic Role?
IT has been the main player in our daily life. If we look further into a company’s organization and locate the role of IT division in an organization, most of us will find IT lies as a supporting role for a business. Unless we’re looking at a technology company such as Google, Facebook, Microsoft, IBM, etc; there’s a little chance in finding IT as a strategic role in a company. An IT guy/division probably consists of those people you dislike because (in user point of view), they have failed to make a reliable application as you keep on encountering system crash while trying to access the application. Well, listen to this: We have tried our best.
IT as a supporting role is the main case in Indonesia. At least in my narrow point of view
hehehe IT support in an oil company, in banking, in department store, in a restaurant chain, in a hospital, etc. But I would like to highlight one company that seems to have think ahead of other company and implement IT as one of the company’s strategy. This company is BCA. I remember I once wrote about BCA ons my strategic management class. I highlighted on how the management decides to make the bank as a transactional banking and make IT as their strategic role. Their decision was made on 1994 and look where they are now. When other Banks haven’t thought about ATM, they rolled out ATM machine to several spots. When other Banks didn’t think of having an Internet Banking, they deploy the system and educate the market. And now, when others are busy making mobile banking, BCA introduce the mobile version of its Internet Banking. They’re making technology as a state of the art. It’s elegant, really.
It has been my longtime dilemma on whether to stay in IT as my core or jump in to the strategic part of the company. Unless I worked for a company like Google, I doubt that my loyalty to IT will lead to some place strategic. Oh what am I mumbling here?





